Contact
Have a bug to report, a subtitle format you'd like supported, or just want to say a tool helped? I'd like to hear it. SyncMySubs is maintained by one person, and email is the direct line:
Reporting a bug
One thing to know first: because the tools run entirely on your device, nothing about your session ever reaches me — no logs, no copy of your file. So a useful bug report includes what I can't see:
- Which tool you were using (the page URL is perfect).
- What happened vs. what you expected — a wrong timestamp, a mangled character, a file a player rejected.
- A snippet of the file, if you're able to share one — even a few cues that reproduce the problem make a fix ten times faster. Only ever send content you have the right to share.
- Your browser, if the problem looks display- or download-related.
Format and feature requests
If a converter or format you need is missing, say so — the engine is built to take new formats, and more than one tool on this site exists because somebody asked. No promises on timing, but every request is read.
What there's no need to ask about
There are no accounts, no orders, no subscriptions, and no stored files, so there is nothing to reset, cancel, or delete — your files never left your device in the first place. For questions about data handling, see the privacy policy and how we handle your files.